We remain open and are here to serve you despite the COVID-19 crisis. We are taking every precaution necessary to ensure your safety and security. Please note our limited business hours are 10am to 6pm, Monday through Saturday (closing at 4pm on Sunday). Stay safe and healthy!
WHO WE ARE
We are dedicated to providing ethical, friendly, and people-centered service. We treat every single one of our customers like a rockstar, and aim to help them make the best decision for them, and have a positive pawn experience.
We’re raising the standards of the pawn industry by leading in our commitment to our pristine showrooms, expert staff, and people-centered customer service. Our commitment to serving the underbanked and all members of our community is reflected in the absolute best interest rates, ethical pawn practices, and room for the human element in our service-based company.
OUR MISSION AND LEGACY
We aim to raise the standard of the pawn industry while raising the wellbeing of the communities we serve. We strive to leave a legacy of a revolutionized pawn experience that focuses on ethical service, friendly staff, and putting people first.
HOW WE TREAT OUR CUSTOMERS
We aim to make every single customer feel like a rockstar. Our goal is that every customer feels instantly welcomed, and immediately knows that they are in a friendly environment. Each of our team members is enthusiastic about sharing their expertise and knowledge with our customers so that they can feel incredibly informed to make the best decision possible for them.
We know that historically, pawn stores carried a stigma of being stressful and haggling experiences where customers had to fend for themselves- we would like all of our customers to leave saying that they had the opposite experience with us, were pleasantly surprised, and that they’ll be sticking with us to serve them for all of their pawn needs.
We’re on a mission to revolutionize the pawn industry. Our vision is to grow VA Premier Pawn into a pawn company that ethically serves the underbanked and the community as a whole.
OUR GUIDING PRINCIPLES
PEOPLE FIRST– You know what we ALWAYS value above making a deal? People. As your premier pawn company, we are
dedicated to prioritizing you and your experience with us over all else. Our aim is to make each ad every one of our customers feel highly valued and like rockstars from the moment they enter one of our stores. We will always put your best interest above the need to ‘strike a deal’ and hope to earn our place as your trusted partner for all your pawn needs.
IN THE KNOW– We strive to equip our customers with the knowledge they need to make the best decision for them. Our certified experts are highly knowledgable and strive to share their insights with you in the most transparent way possible. While some pawn shops get a ‘bad rep’ for trying to keep customers in the dark about their valuables, we pride ourselves in the exact opposite: being incredibly transparent and equipping our customers with a wealth of knowledge so that they can make a decision that’s best for them and their pawning goals.
EXCELLENCE AS A BASELINE– As the name permits, we strive to ensure that nothing about your experience with VA Premier Pawn is mediocre. Excellence is our baseline of operation from our pristine showroom to our expert, friendly staff. We’re here to raise the bar and revolutionize the pawn industry from sticky floors and stress-inducing haggling to an exemplary customer experience that truly serves our customers and community.
POSITIVE BASELINE– We believe in the power of businesses to drive positive change in our communities. Our company and team members participate in various community-building activities from staff volunteer days to donations and community partnerships, with a focus on aiding poverty-stricken families. We are honored to be a part of the community and are humbled at the opportunity to give back.
I do what I do because I believe that infusing the pawn industry with ethical, friendly, and people-centered practices helps individuals, families, and the consequences, the community.
We are on a mission to revolutionize the pawn industry so that the underbanked and all members of our community can have a trustworthy, friendly, and ethical place to do business that helps them to reach their financial goals and make positive changes in their lives.
Do you know what we ALWAYS value above making a deal? People. As your premier pawn company, we are on a mission to make a direct positive impact on both the pawn industry and our community by building an ethical, friendly, and people-centered pawn company with a focus on volunteering, donating, and building charitable community partnerships.